Assistance Matmut

Emergency assistance app that connects you instantly to professional help 24/7 — Assistance Matmut is the essential safety tool for Matmut and AMF Assurances policyholders facing vehicle breakdowns, accidents, medical emergencies, home damage, or other urgent situations.

When trouble strikes, you need help fast. Traditional emergency calls mean explaining your situation from scratch to someone who knows nothing about you. Assistance Matmut eliminates that friction. One tap on the CALL HELP button launches your request, and you're immediately matched with the right assistance service — no lengthy introductions, no repeating information, no wasted seconds. Your contract details and personal information are already on file, so dispatchers have everything they need to respond efficiently.

The app covers the full spectrum of emergencies you might face: vehicle breakdown on the highway, accident assistance, water leaks damaging your home, medical emergencies requiring repatriation, and more. Whatever your Matmut or AMF insurance plan includes, you access those services directly from your phone. Simply select your type of need from the menu, and connection to the assistance service happens immediately. For users who are deaf or hard of hearing, SMS contact via 114 is available as an alternative. Direct calling to emergency services (112) is also supported when necessary.

Geolocation built into the app means dispatchers instantly know where you are — no fumbling to describe your location, no confusion about street names or landmarks. This is especially valuable during stressful moments when clarity is difficult, or when you're in an unfamiliar area.

To get maximum benefit, take a few minutes now to complete the MY INFOS section. Storing your personal details and insurance information upfront — or logging in with your Matmut credentials for automatic account linking — ensures that help arrives faster when you need it. Position the app icon prominently on your home screen so it's one glance away during an emergency.

Assistance Matmut turns panic into action. Keep it installed, keep it updated, and know that professional help is always one button away. Support is available around the clock: accidents, breakdowns, medical crises, home emergencies — whatever you face, Assistance Matmut connects you to trained responders instantly, 24 hours a day, 7 days a week.